Buyer is responsible for shipping and insurance charges unless otherwise specified at the time of purchase.
We are happy to give estimates for shipping and will try to provide you with the most cost effective means of safely transporting your purchases.
Your order will pack within 2 business days of cleared payment. We make sure you get your product, and that means your orders are shipped with reputable, global carriers and always include tracking, signature and insurance.
Delivery time will be based on the buyer’s request and shipping arrangements.
In the unfortunate and rare event that your item arrives damaged, please contact us immediately at sales [at] avenueroadgallery [dot] com. We can help you in getting your claim started. Save all original packing material until your shipper can investigate the damage. We DO NOT issue refunds for damaged items, however, we fully insure all of our shipped pieces and will be happy to assist you in filing a claim and expediting the settlement of your claim.
Please note that any dispute of purchase will delay claim settlements and might cause the insurance to be voided. Please follow any and all instructions for filing a claim through the original shippers. This cooperation will help us to assist you in receiving compensation more quickly.
Shipments Within Canada
GST / HST RATES
HST (Combined PST with GST) will be charged for HST participating province when shipped out the province of Ontario to:
New Brunswick: 15%; Newfoundland and Labrador: 15%; Nova Scotia: 15%; Ontario: 13%; and Prince Edward Island: 15%
For the following provinces, where the GST (General Sales Tax) and the PST (Provincial Sales Tax) have not be harmonized, the 5% GST portion will only be charged on shipments out of the province of Ontario:
Alberta, British Columbia, Manitoba, North West Territories, Nunavut, Quebec, Saskatchewan, and Yukon
Shipping outside of Canada
When shipping an item internationally, your purchase may be subject to customs duties and taxes set by your destination country. These fees are in addition to the item price and shipping cost charged when you made your purchase. These fees should not be confused for extra charges from us.
If your purchase is subject to customs duties and taxes, your shipping provider will require payment of these additional fees prior to scheduling the delivery of your purchase. When the shipping provider contacts you regarding this payment, they will also request personal information for customs processing.
Please note that shipping delays due to customs processing are not uncommon. While we do not have control over delays due to customs and have no involvement in the determination or collection of these fees, we’re happy to help with any customs related questions.